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Frequently asked questions and answers about ordering and shipping

Frequently Asked Questions: Ordering and Shipping

Do you have any discounts, coupons or promotions?

Sure! We regularly run promotions and post discounts on our social networks. You can follow us on facebook or instagram to stay up to date and find out when they are published; you can also subscribe to our newsletter, if you prefer, where we will also inform you of our promotions.

My order tracking information says delivered, but my order has not arrived.

Please contact us as soon as possible, we will help you so that your order arrives correctly. You can contact us by clicking here.

Don't worry, it's probably a problem with the order tracking and it is still in the process of delivery.

Where is my order?

Once your order has been shipped you can track your order in the order details, you can view your order list by clicking here.

Do you ship to ...?

You can check all the information about where we ship and shipping costs in the following link.

Contact us at

Can't find your question or the answer you found can't help you? Contact us at